Dr Sergei Lapa

Dr Sergei Lapa 2015-12-16 Person 1 5 0

This is the second time I have had the misfortune of having to see Dr Lapa for a last minute appointment. He is extremely rude and dismissive - for someone working with the general public he seems to lack very basic people skills. His manner reduced me to tears and I left feeling like I was stupid. I had discomfort in my eye and I said to Dr Lapa that I felt there was something in there. He actually laughed at me and asked whether I work in the metal industry as otherwise, how could I possibly have something in my eye! He sent me away with ointment for what he called an eyelid infection. I eventually went to A&E when the pain continued and they confirmed I had a small piece of plastic in my eye which they removed and the next day, the eye felt almost completely healed. No matter whether they think your symptoms are serious or not, a doctor has a duty of care towards their patients and you should come away feeling reassured and listed to, not in tears.

Dr Sergei Lapa 2015-03-27 Person 2 5 0

A rather abrupt manner .I am generally a well person and rarely need to seek medical advice. On the occassions I do , I would hope to come away feeling reassured even if nothing is found to worry about, otherwise it reduces the inclination to seek advice in future .

Dr Sergei Lapa 2015-03-25 Person 5 5 0

Dr Lapa is very approachable, he was very kind and helpful, I have seen him before and he always provides an explanation with his diagnosis.

Dr Sergei Lapa 2015-03-04 Person 4 5 0

Saw Dr Lapa for the first time today, I was happy that he listened to my concerns and gave me appropriate advice. The issue for the surgery is the difficulty in getting an appointment. I redialled the surgery number continually from 8am to 8.35 and then accessed the call waiting for a further 10 mins.

Dr Sergei Lapa 2015-02-13 Person 2 5 0

On more then one occasion, Dr Lapa was dismissive and appeared to be fairly unsympathetic during our appointments. I recently visited the surgery with my baby and feel very disappointed in the care we received. Dr Lapa, although not actively rude, was offhand and did not make me feel comfortable in voicing my concerns. In light of media attention regarding the isolation and unhappiness felt by a number of new mums, it seems that doctors should be first to provide understanding and support to a group of people who, although perfectly sensible and educated, are understandably anxious about their young children. Rather than dismissing my questions and worries, I would hope that a doctor would have the compassion to listen and provide advice even if the symptoms displayed do not point to a issue that they deem to be serious.